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Job description / Role
eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 70+ brands and 19 countries within the Alshaya portfolio. The function is rapidly building Alshaya's multi-channel capability to deliver customers' choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas - Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.
You will provide support in the delivery of a number of multi-channel projects. You will work with the Project Manager and key business stakeholders to define requirements, business solutions and acceptance criteria.
Responsibilities include:
* Being able to express the context of the change within the business strategy and existing change programmes.
* Analysing the scale and impact of the business change from the perspective of people, process, technology and data.
* Collaboration with the Project Manager and business stakeholders to plan the business analysis activities.
* Eliciting, validating and consolidating the high level business requirements, including any significant business rules that will influence the business solution design.
* Analysing, validating and communicating the requirements using appropriate documentation and modelling techniques.
* Collecting and validating the non-functional requirements. This includes performance, implementation design, usability, security and audit, and appropriate legislative requirements.
* Refining the business analysis models, including ""to be"" business processes, business entity definition and relationship models, behaviour models and other supporting material.
* Supporting the IT QA activities by ensuring acceptance criteria are well documented and have the appropriate level of coverage.
* Collaborating with the Project Manager and stakeholders to plan post implementation assessments, benefits tracking and realisation.
* Supporting the business during warranty and ensuring that any defects or enhancement requests are well defined and prioritised appropriately.
Requirements
Skills & Experience
* Excellent written English and verbal communication skills
* Proficient in the use of Visio process mapping software and MS Project
* Comfortable in preparing and giving presentations to senior management
* Working within a multi-disciplinary team and independently managing own workload efficiently
* Experience in gathering and documenting high quality business requirements (including functional and none functional)
* Experience of working closely with business stakeholders to transform business processes and drive efficiency
* Good understanding of IT technical infrastructures and interfaces
* Modelling and communicating business process and solution design to varying audiences
* Experience of the full project life cycle from project initiation through to benefits realisation.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.