Business Process Manager - Trading Enterprises

Job description / Role

Al-Futtaim Automotive is regarded as a pioneer in the lower Gulf region's automotive industry and encompasses every aspect of the automotive business, from passenger and commercial vehicles and construction equipment, sales and service to used car sales, rental and leasing. A comprehensive network of showrooms, service and sale centres cover the UAE and Gulf region providing customers with convenience, choice and the highest standards of after-sales service.

Trading Enterprises (TE), a division of the Al-Futtaim Group and was established in 1971. TE is the exclusive distributor of Volvo, Chrysler, Dodge and Ram products in the UAE. In addition, it is the distributor of Jeep in Dubai and the Northern Emirates. Across its sales, service and parts operations, Trading Enterprises continues to grow as the business expands every year.

Job purpose:
To assist the business in achieving its 5-year growth strategies/KPI's defined within automotive aftersales. Greater efficiencies and higher absorption rate is the key deliverable by way of developing Service and Bodyshop with existing TE brands across the UAE.

Job Role:
- Budgeting: To provide inputs for annual service /Bodyshop budgeting to ensure that the Company's Objective of growth is in line with the Market conditions.
- Revenue & Profit: To help maximize the business revenue streams and optimizing key Service/Bodyshop KPI's of Productivity, Efficiency and Utilizations.
- CSV: To develop, implement and improve Service/Bodyshop process across the brands and geographies to enhance the Customer service experience associated with best in class.
- Dealers Standards: To work with location Service/Bodyshop Managers on developing, implementing and improving on the Standard service transaction defined by the Principals.
- Customer Retention: To develop, implement and improve CRM activities (world class) to improve estimate conversion ratio by proactively anticipating the changing needs and demands of the Customer's and Insurance companies for the locations directly reporting.
- Staff Retention: To develop and implement systems for motivating the team members to increase their engagement levels and attract new comers and Emiratis to be a company of choice through training & development, regular meetings and defining career path for highly engaged workforce in the directly reporting locations.
- Facility, Manpower & Equipment Planning: To assess and recommend facility requirements, optimum manpower and Equipment in anticipation of the future business requirement for directly reporting locations.

Job context:
- The Service Coach has a direct reporting to the Managing Director and will need to closely coordinate with the Head of Aftersales training at the Academy to design initiatives that will standardize people, process, culture, systems and facilities by way of a world class environment within service operations.
- The candidate must possess strong self-initiative, and be self-sufficient.

Requirements

- Graduate Engineer in Mechanical/Automobile. Post graduate in Business management would be an added advantage.
- 10-15 years in Automotive aftersales with 7 years in management.
- Understands Automobile Engineering, Dealer Management system usage and MS office applications.
- Knowledge of quality processes such as ISO, Six Sigma etc.
- Training experience is highly desirable.
- Excellence Arabic and English skills are essential.
- Excellent communication skills, excellent leadership skills, People focused and Excellent Customer handling skills. Viewed as a team player.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.