Business Process Manager

Job description / Role

Objective: The Business Process Manager is responsible for the provision of an internal service, to promote and drive organizational efficiency and continuous improvement through applying and adapting international standards and practices such as e.g. ISO, CMMI-SW, SCAMPI, PMI, performance management, Balanced Scorecards and RUP.

The candidate is expected to promote the improvements of processes through developing and maintaining relationships with management and staff, and should be seen as a team player and represent own interests yet be fair to other groups.

The ideal candidate should possess the ability to work across the organization, taking no regard of informal boundaries and gatekeepers to get the best possible outcome.

Main responsibilities :
* Advocate, promote and drive organization efficiencies through process improvement
* Conduct workshops and interviews with staff to identify, map and document business processes
* Assume a lead role in documenting and disseminating processes, policies and procedures
* Manage audits (internal and external)
* Manage and maintain a central process repository
* Collecting and maintaining metrics related to job-function
* Work with project teams and provide training
* Facilitate processes enactment and enablement
* Participate in evaluating enterprise software to be used by the organization
* Create and maintain process design specifications
* Manage any staff assigned

Reporting to : Director of Corporate Governance

Subordinates : As assigned

Other interactions : The candidate should expect to be interacting with staff throughout the organization

Number required : 1

Duration : Permanent

Desired start date : Immediately

Probation : 100 days

Working hours : Sunday to Thursday, 08:00 - 17:00

Travel requirements : Some travel to overseas offices (GCC and Egypt) should be expected

Gross monthly base salary : Competitive tax free salary

Commission / Bonus : Part of rewarding excellence program, upon excellent performance the candidate may have bonuses

Other Benefits : Housing allowance, transport allowance, telephone allowance and paid health insurance

Requirements

University qualifications : Minimum Bachelor's Degree in a relevant field

Other certifications : Certifications related to CMMI, ISO and RUP would be a distinct advantage

Previous experience : Minimum 8 years of experience overall, and minimum 3 years of experience in a similar or identical role
Experience with:
* Business process engineering and analysis is a must
* Preparing process documentation is a must
* Introducing best practices (such as CMMI-SW, ISO 9001:2000) is a must
* Managing internal and external audits is a clear bonus
* Evaluating enterprise software solutions is a definite bonus
* Training and education is a definite bonus

Specialist knowledge : Areas of specific interest are:
* CMMI-SW (Capability Maturity Model Integrated for Software)
* ISO 9001-2000
* RUP (Rational Unified Process)
* Balanced Scorecards
* Strategy Maps
* PMI (Project Management Institute) processes
* BPMN (Business Process Modeling Notation)
* Unified Modeling Language (UML)
* IBM-Rational suite of tools

Other Skills :
* Able to take initiative and be pro-active
* Strong verbal and written communications skills
* Quickly picks up messages (verbal and non) and adjusts style accordingly
* Ability to be flexible and adaptable
* Have a very methodic and organized approach to working
* Ability to quickly adapt and learn new technologies and approaches on your own
* Good human relations skills and an innate ability to sell
* Tact and diplomacy is required in dealing with the other functions and divisions
* Strong multi-tasking abilities
* Capable of organizing and prioritizing a highly varied work schedule, handling multiple projects simultaneously, be able to work effectively under pressure within limited time constraints
* Able to use discretion when handling confidential information
* Fast learner, able to quickly grasp new concepts and keep up with changes and developments in the field
* Ability to see across technical and business disciplines and bridge any gaps
* Ability to carry out root-cause analysis, and validate business impact

Ideal Age Range : 30+

Gender Preference : Any

Nationality Preference: Any

Language Skills : Must be very proficient in English, Arabic would be an added advantage, but not a must

Current Residence : Any

About the Company

Al-Faris Information Technologies Co. (AFiT®) is a Kuwaiti Shareholding Company (Closed), located in Kuwait City, State of Kuwait with regional offices and presence around the Middle East. AFiT®, founded in July 1988, is the Middle East e-Business Innovator delivering solutions and services for growing enterprises. AFiT® offers business consulting services and designs scalable and innovative e-Business solutions that are built based on "best of breed" technology and superior service that create massive economic results to the clients. AFiT® provides innovative, open and flexible banking solutions, business solutions, e-Business solutions, and systems & security solutions to corporate businesses so they can capitalize on the Internet technologies to transform the way they support their customers, develop their markets, and build their business to stay competitive. AFiT® assures quality and customer satisfaction through continual improvement providing delivery of the highest quality products and services helped us achieves ISO 9001:2000 certification, one of the first IT companies in the State of Kuwait to be ISO certified..