Job closed
Ref: MP237-88
Job description / Role
To handle big business accounts, providing business customers their operational needs and collecting due amounts.Solving 80% of customer needs.
* Open remedy ticket.
* Follow up with other departments regarding customer requests & issues.
* Operation evaluation.
Customer satisfaction & Maintaining contracts
* Meet customer satisfaction based on quarterly survey.
* Maintain contracts by strengthening the relationship. Criteria for terminated accounts should be less than 5% for bad services.
Collection
* Follow up with the customers to pay the due amounts as the collection target in 80% of collection.
Reports
* Update all reports within the due date.
* Focus on reports quality and the data accuracy.
Visit & Calls
* Visit an average of 5 visits weekly.
* Call an average of 15 calls weekly.
Improving accounts
* Increase at least 2% of the total revenue on the previous quarter revenue.
Requirements
Industry / Domain
* Operation
Knowledge and Experience
* 3-4 years operation & relation experience
Education and Certification Requirements
* Diploma Degree
Job Specific Skills
* Communication & Negotiation Skills.
* English Language (high Level).
* Data Analysis.
* Work under pressure.
* Microsoft Office (specially Microsoft Excel)
* Team Work.
* Time Management.
About the Company
Zain is the newest player in the mobile telecommunication market of Saudi Arabia. We strive to become the preferred choice for voice, messaging, multimedia, call management, data and other services in the Kingdom. Building on the expertise of the Zain Group and the insights of our local team, we are building a trusted and effective telecommunication provider for the largest country in the Middle East.