Butler

Job description / Role

Kitchen and Food Stores: Oversee Menu Planning in liaison with Head Chefs. Monitor and maintain standards of hygiene in kitchen operations and services.
House Keeping & Laundry: Ensure that cleaning and sanitation is done according to procedure and in a strict hygienic manner. Prepare house-keeping schedule and staff duties in various shifts.
Maintenance & Appearance: Ensure that assigned facilities are well-maintained according to procedures and schedule. General upkeep and appearance of household must be in accordance with the instructions of the Clients.
Quality & Comfort: Quality of service is prime deliverable for all the services provided to clients and is a critical success factor for this role. The position holder must emphasize on Clients’ expectations with regard to quality and comfort and must set the higher benchmark to exceed them. Ensure that all House Managers carry out quality control functions in all areas of their departments daily to ensure a consistent high quality of all services is maintained. To ensure the timely and correct preparation and submission of administration and audit reports.
Budget: Responsible to prepare and manage budget to operate the facility. Should expect deviations and alter plans according to dynamics of the situation.
Safety: Responsible for safety of the Clients and ensure that all necessary measure have been taken to make end-service and/ or produces are safe before final delivery to the Clients.
Guest Services: Provide all the hospitality and related services as required to ensure utmost comfort to Clients’ guests and visitors at the facility. Pay attention to details, set the example for staff to deliver a standard of service and presentation that meets the guests' needs and expectations.
Performance Monitoring, Training & Succession Planning: Continuously monitor performance of staff and take necessary action to steer and improve work performance and behavior to maintain the performance standards. Mentor and train staff cross-functionally on an on-going basis. Ensure that employees are coached, trained and appraised regularly and provided with feedback for performance improvement and/or appreciation. Prepare departmental training and succession plans.
Sub-Contracted Services: Administer sub-contracts and quality of their services. Conduct strict and frequent audits of their services and processes to ensure quality and speed of their services and products.
Problem Solving: Handle house protocols, staff issues, administrative matters, supplier and sub-contractors services, and resolve issue in minimum possible time without compromising quality, safety and integrity of final outcome. Must provide innovative and practical solutions to any given situation.
Management of Change: Must expect changes in the; plans, events, schedules, services, client’s expectations and protocol requirements, and quickly respond positively to accommodate clients’ requirements yet delivering the same quality of services.
Event Management: Plan and organize formal and informal events meeting clients’ requirements and ensuring extraordinary level of guest services.
Leadership: Lead all House Managers by example at all times, fostering a spirit of cooperation between different departments, ensuring that all departments work hand in hand at all times and to create a challenging and fun environment for all staff to work in.

Coordination and Liaison: Work closely with peers and General Manager to liaise various initiatives and follow ups. Establish a two way communication stream to keep matters well in control and manageable. Raise flag where any concerns are found and support is required from the top management.

Requirements

Bachelor’s degree in hospitality or a combination of education and experience to meet overall knowledge and skills of the position
Experience : -Minimum 15 years of relevant experience working for VVIPs.
Knowledge : -Knowledge of U.A.E. culture, customs, and traditions
Skills : -Excellent English Language. Arabic will be a definite plus.
-Effective Communication
-Problem Solving & Decision Making
-Planning and Organizing Skills
-Event Management
-Training and Coaching
-Expert level MS Office

About the Company

We are a holding company based in Abu Dhabi which supports two companies under our management operating in Hospitality & Facilities Management

In Hospitality, we are unique in our services and clientele with a vision to meet world class hospitality standards. It is all made possible by our team of dedicated professionals and specialists from all over the world. We operate and manage exclusive properties with top class hospitality standards where quality of service is of prime importance and major success factor in achieving our performance goals.

In Facilities Management, we provide our services to VIP clients with a highly ambitious business strategy for the UAE and plans to expand its operations globally. Quality of our workmanship and caliber of our people are the success factors in achieving our business goals.