Ref: KP969-782

Job description / Role

Employment: Full Time

Salary: AED 22,000 - 23,000 (Per Month)

A leading luxury watches and jewellery retailer is keen to hire a CRM Projects Manager who will participate in the conception and deployment of the CRM strategy in the market. He/she will support, guide and follow the operational implementation of projects in Internal and External markets. The main objective is to increase client acquisition and loyalty in a multi-channel environment (digital, call centre, boutiques, wholesale and client service).

Responsibilities:
- Loyalty Programs Develop and coordinate all relational programs (acquisition, recruitment, loyalty) and ensure implementation in Middle East markets.
- Transversal Functions Develop and coordinate client action plans for transversal functions: profiling clients, segmentation, and criteria definition for event invitation, mailing and emailing campaigns.
- CRM & Digital Ensure deployment of HTML communication plan with Data Analyst, create a local calendar for HTML requests and coordinates development with central eCRM team.
- Systems & Databases In charge of CRM systems in collaboration with company IT: SAP, Epiphany, Epsilon, CCFE in coordination with Data Analyst.
- Performance Measure and communicate results to management and to markets: international e-CRM performance dashboard, monthly emailing report, campaign monitoring, best practices.
- Protection & Security of Client Data Ensure the follow up and compliance of international data protection legislation (update client data form, wholesale contract amendment concerning data archiving and storage.

Requirements

- BA in Business Administration or similar.
- Minimum 5 years in project management.
- Good knowledge of Microsoft Office (Particularly Excel).
- Knowledge of NSI, SAP is a +.
- Comfortable in general with most IT software.
- Organized & rigorous.
- Good communication skills.
- Team oriented.
- Analytical skills.
- Pragmatic and creative thinker.
- Fluent in English and Arabic.

About the Company

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout.

Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place. We have gradually expanded our horizons and now offer specialist services within the Middle East Retail sector. Our aim is to provide a thorough and honest service to both our candidates and clients, making sure that we only take on work which we feel we can service to the correct level of satisfaction required.

We currently offer professional and tailored contingency and retained search services to the following specialist sectors of the market: Retail Accountancy and Finance Office Support Human Resources Sales and Marketing Legal

Our aim is to continue to position ourselves in the market as one of the most consistent and successful suppliers of manpower. We strive to make things happen and make a difference to your business and career. Success isnt just about putting people into jobs, but about giving you an honest, personal service. Whether you are a client or a candidate, our aim is to find out exactly what it is that you are looking for, rather than push you to settle for your second choice.

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Safety Supervisor salaries in Kuwait

Average monthly compensation
KWD 1,000

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