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Job description / Role
- To manage customer complaints from sales and aftersales and achieve customer satisfaction.
- To create outstanding customer confidence in the service offered by Q-Auto L.L.C. by ensuring a professional Performance and exceptional commitment to customer care.
- To formulate and manage effective CRM system for sales and aftersales
- To record vehicle information accurately, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
- To receive customer enquiries (Sales & Aftersales) by telephone and in person and successfully convert these into firm bookings.
- To maximize service sales and profitability by selling core, value added and incremental products.
- To operate the workshop loading system effectively, adding incremental work where adequate resources exist.
- To enhance the reputation of Q-Auto L.L.C. at every opportunity when interacting with customers.
- Ensure customer awareness of all products and services available by professional presentation and demonstration.
- Professionally sell additional products, services and repair work as appropriate to customers needs.
- Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
- Initiate and update customer records and follow-up systems
- Record customer prospect details accurately and in accordance with Data Protection Acts. Document all warranty work as per manufacturers requirements and dealership policy. Update customer and vehicle history records to ensure total accuracy.
Requirements
- Graduate/Diploma
- Minimum 2 years experience in Customer Service
- MS Word and Excel
- Arabic and English Language
- Interact with Customers to find out ways to improve customer satisfaction and thus increase customer retention and enhanced service market share.
About the Company
Q-Auto was established in July 2012 under the leadership of HE Sheikha Hanadi Nasser Bin Khaled Al-Thani. As the newly appointed dealer of Volkswagen and Audi, Q-Auto strives to deliver unparalleled levels of quality, commitment and service excellence. Our management team is built out of energetic, unwavering and constructive professionals. We have carefully selected staff of different nationalities, backgrounds and knowledge in order to provide our customers with a truly global buying and servicing experience.
You will be delighted by our new Audi & Volkswagen state-of-the-art facilities that are currently being built in Qatar. However, selling a car is only one part of the equation. Thats why Q-Auto also aims to provide customers with an un-matching, high level of vehicle servicing and maintenance.
We are very passionate about what we do and we cannot wait to share our knowledge and experience with you!