CRM

Job description / Role

Our client are looking for an experienced CRM to join a busy office in Dubai,

Salary 10-14,000 AED (dep. on exp.)

Duties:
- Building long term relationship with key stakeholders.
- Building industry knowledge through communication and research
- Ensuring that customer requests are responded to in an accurate and timely manner
- Liaising with production support to ensure that future demands can be accommodated
- Providing internal resources with subject matter expertise in the application
- Assessing and reviewing the provision of customer and end user support
- Identifying, and proposing methods for the resolution of customer and end user issues
- Enhance customer and end user experience and decrease support requirements
- Training of internal and external parties as required to ensure efficient operations
- Working with the development team and production support team to identify and implement value adds to the application
- Develop and assist with the implementation of internal policies and procedures for supporting the application in an efficient manner
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

- CRM & UAE experience
- Property Development industry advantageous
- Excellent English communication skills
- IT literate in Microsoft Office packages
- Team Player
- Strong customer service skills
- Flexible

About the Company

BWP is a privately owned, top-end, low volume specialist recruiter with an emphasis on the Middle East markets.

The company has pedigree, a pedigree that comes with over 30 years combined experience of the local markets and from the capabilities of our staff and from their intimate knowledge of all major white collar sectors in the MENA region.

As well as our bespoke search capacity, we are also able to professionally and knowledgeably advise on all aspects of the human capital dimension; from salary surveys and recruitment strategies to general HR policy , development and training.