CS Analyst & Trainer

AW Rostamani

UAE

Ref: OP335-13

Job description / Role

Employment: Full Time

- Training& Planning in consultation with the managers Design training Plan for the sales team.
- Deliver training as per the approved training plan + other need based training.
- Complete Induction training of New Staff.
- Training Administration, Coordination & Updating Training Records, Report & filing.
- Producing materials for in-house training.
- Conduct Quarterly Product test for all Sales Executives.
- Conduct yearly Sales Executive Competition- RENAULT Retail & Fleet.
- Driving Kaizen culture for Sales & Marketing through employee empowerment.
- Tracking and updating RENAULT BSC Scorecard and Action plans.
- Conducting BSC monthly review meeting for RENAULT Sales.
- Coordinate with GIA audit / OEM audit team for conducting internal audits / PER-4 audit.
- Track the Implementations of GIA Recommendations for Sales & Marketing.
- Tracking the implementation of actions plans from PER-4 audit.
- Supporting in Implementation and monitoring of Action Plans based on the CS survey (ARA report on Recommendation/ Return rate, Competitive & Mystery Shopping )
- Timely completion of other assigned Task and Projects.

Requirements

- Good communication & Presentation skills.
- The ability to encourage and motivate people.
- Problem solving skills and ability to Multi-task.
- Organizational skills and the ability to plan ahead and manage your time
- Excellent Oracle & MS office competency (Excel PowerPoint Word)
- Good Automotive Technical Skills.

* Engineering Graduate, preferably an MBA.

About the Company

We combine the skills of our staff with core values that reflects what is important to as an organisation. These are not values that change from time to time or person to person, but rather the underpinning of our group culture. They form the soul of each of our companies.We believe they empower us to enrich people's lives by offering them value added services that surprise and delight.

PASSION FOR EXCELLENCE Excellence is not a destination but a never ending journey. For us, every milestone is a new benchmark. Every challenge we face is an opportunity to excel. Every achievement is a step to greater heights.

INTEGRITY IN EVERYTHING WE DO Integrity has to be the heart of every single transaction and relationship. A framework of trust enables the smooth and transparent conduct of all business operations and is the bedrock on which institutions are built. It is something we pratice everyday.

COMMITMENT TO ALL STAKEHOLDERS Sound judgement and discreation is crucial to protecting our investments and reputation. Our customers are the lifeblood of our business. And only by satisfying them first we have the opportunity to satisfy the needs of our other stakeholders.

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Department Head salaries in Qatar

Average monthly compensation
QAR 5,000

Breakdown available for industries, cities and years of experience