Job closed
Ref: LP085-436
Job description / Role
1.First line support with necessary expertise to resolve issues.
2.Provide technical reports for customer to identify cause of problems and give preventive guidance.
3.Escalate the trouble ticket to 2nd line when cannot solve it and monitor it until solved.
4.Prepare implementation plan for change requests and submit it to third line support for approval.
5.Fulfill the service configuration and activation according to the plan.
6.Cooperate with Huawei third line support & HQ to deal with the network problems such as collecting statistics, databases, configuration files, traces and logs.
7.Health checks for monthly maintenance.
8.Updating the weekly report especially technical issues, network details, version information, third party equipment list, fault parts list, services and other network related information weekly.
9.Preventative maintenance as a patrol inspection based on forewarnings.
10.Daily / Weekly / Monthly Backup.
11.Fault management support
12.Configuration management support
13.Software Management
Requirements
1. Basic Knowledge in Telecommunications (GSM/UMTS Network Architecture, including CS PS area NSN equipment.
2. Analytical mind, good learning capability, enthusiastic, initiative and flexible.
3. Good communication skills and ability to work in TEAM.
About the Company
Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.
Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.
We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.