Cabin Service Instructor |
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Qatar Airways
Ref: GP388-450
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The RoleThe RoleCabin Services Trainer will be responsible to ensure the highest standards of personalized in-flight service is offered to our customers through the professional design and delivery of Cabin Crew training courses, which encourage and stimulate the learning process in order to develop individual Cabin Crew job competency and inter-personal skills. Additionally, the individual needs to identify course aims and objectives and deliver training programs that enable all trainees to achieve the competencies required of their individual position. Train ‘people skills’ that enable cabin crew to improve their ability to work cooperatively with others, communicate clearly and be part of a high performing team. Conduct Training Needs Analysis (TNA) with existing cabin crew and develop training plans where required that fills any gaps between designated standards and existing performance. The incumbent ill be required to work on weekends & irregular hours; will be required to operate flights as additional crew members to assess and review service standards. |
RequirementsRequirements• Minimum ‘A’ Level or equivalent preferably with a diploma in Hotel Management or in the hospitality industry. 5 years experience as Cabin Crew with 1 year in a supervisory role (i.e. Cabin Services Director). Previous international airline experience or a teaching background would be an advantage. • Must have completed a ‘Train-the-Trainer’ course. • Experience in teaching and training in a multi-cultural environment is preferred, possesses a good understanding of customer service issues, excellent communication skills, both oral and written. • People focused attitude, well developed interpersonal skills with the ability to motivate and promote a positive team environment. • High level of versatility and to be able to adapt many varied needs of the operations/people. |
About the CompanyAbout the CompanyWelcome to a world of growing opportunities. Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities. Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar. Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events. As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be. Join one of the fastest growing airlines with an ever-expanding global network. If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website. |
This Position is closed or expired
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