Cafe Assistant - Marks & Spencer

Job description / Role

Marks & Spencer is one of the UK's leading retailers. A member of the Al-Futtaim Group of companies since 1998, the Marks & Spencer Al-Futtaim franchise partnership currently operates 12 stores located in the United Arab Emirates, making the Yas Island our 13th UAE location. Marks & Spencer offers an extensive range of stylish, high quality products including womenswear, lingerie, menswear, kidswear, home, beauty, and food.We are looking to recruit Cafe Assistants to join our team in M&S Cafe, located in YAS Island, Abu Dhabi store.

In this role you will be responsible for:

- Maintaining aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues.
- Ensuring products are displayed according to visual display standards for opening and maintained at all time.
- Preparing the product for the customer in line with area requirements focusing on presentation, quality and efficiency.
- Maintaining a high level of personal and food hygiene at all times.
- Supporting customers with their purchase, including location of products, nutritional content, size, how it differs from the competition and price range, etc.
- Promoting deals and offers, up sell and offer perfect partner products.
- Helping the customers to shop via the different options e.g. Cake orders, Take away service
- Providingtargeted product tasting to educate customers, increase product awareness and increase sales where applicable.
- Carryingout simple counts, utilizing stock file report and completes full bi-weekly stock count.
- Maintaining the cold chain and frozen temperature requirements.
- Ensuring all legal ticketing and decor within section is delivered to policy.
- Delivering a safe working environment for both customers and colleagues.
- Carrying out price checking, actions red alerts.
- Ensuringall transactions comply with product restriction laws.

Requirements

To be successful in winning this role, you will be able to demonstrate:

* Minimum of 1-2 years of retail/ F&B sales experience.
* Customer service skills.
* Excellent communication and negotiation skills ideally in multiple languages.
* Familiarity with computer use.
* Good presentation and excellent personal organisation.
* F&B hygiene knowledge and certification.
* Comfort with shifts.
* Comfort with physical work.
* Ability to work in a team.
* Pridein achieving individual targets.
* Flexibility and punctuality.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.