| Call Center Agent Gulf Marketing Research | |
| Al Futtaim Group Dubai, UAE Ref: HP698-1198 |
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The RoleThe RoleGulf Marketing Research is one of the oldest research companies in the Gulf Region and provides vital market inputs to associated group and external companies across a range of marketing and business issues. We are currently looking various Call Centre Agents to work from our Call Centre in Dubai. Reporting to the Call Centre Team Leader you will be responsible for the following duties: Handle all customer calls / transactions on all areas of operations and relevant departments in a courteous and professional manner Follow the call script in a timely manner Accurately capture customer/ transaction comments Work on other related process or Ad-Hoc call centre projects during work hours Ensure process KPIs are adhered to and achieved consistently Achieve an average score of 80% on call quality Capture customer code frames Achieve 100% of daily targets You will be expected to work on rotational shifts as part of the 24/7 operations. Ladies will only be expected to work from 7am to 11pm. |
RequirementsRequirementsTo apply for this role you must have the following qualifications, skills and experiences: A university degree/diploma in Arts/Humanities/Science/Commerce or Business Admin 1-3 years experience as call centre agent in a voice process role Additional experience related to the field of Customer Service/Market Research would be a distinct advantage You must be fluent in written and spoken English Your written English skills must be of a high business level Knowledge of an additional language such as Arabic/Tagalog/Urdu/Hindi will be an added asset You must be proficient in using MS Office - especially MS Excel You should also have a typing speed of at least 30 wpm You should be Customer Service oriented with good analytical skills and have the ability to demonstrate a positive, enthusiastic and friendly attitude. |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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