Call Center Agent - Russian Speaking

Job description / Role

Call Center Agent Job Purpose:
Obtaining client information; determining eligibility; maintaining database.

Call Center Agent Job Duties:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.

Requirements

Skills/Qualifications:
- Verbal Communication
- Phone Skills, Listening
- Data Entry Skills
- People Skills, Informing
- Customer Focus
- Customer Service
- Attention to Detail
- Professionalism
- Multi-tasking

About the Company

“Great vision without great people is irrelevant, a Company’s growth potential is limited by its ability to attract enough of the right people” - James C. Collins in Good to Great.

As talent shortages grow more acute and online platforms are giving employees new mobility while allowing competitors to poach top performers more freely, managing people become a much higher strategic priority.

HR need to help increase revenue and productivity while lowering talent and HR costs to ensure profit margins don\'t get eroded. Companies need to rethink people strategies, HR processes, organizational structures, workplace flexibility and human capital deployment.

To win the war for talent in the new era, deploying the same strategies is a sure way of losing, at JC & Partners we help Companies find total HR solutions that improves the bottom line while our diverse team remove cultural misunderstandings and inefficiencies so you can grow and expand your business more effectively by having the right talent for your business.