Call Center Agent
Arabian Construction Company (ACC)
Answer calls professionally
Respond to customer inquiries
Research required information using available resources
Handle and resolve customer complaints
Provide customers with service information
Enter customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Complete call logs
Produce call reports
Update the existing databases as required
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
Identify voice skills and how to enhance a good telephone presentation
Display Time flexibility towards shifts as per work floor requirements
Resolve and input provider/client requests into tracking system according to established guidelines. Ensure proper, accurate records, files, databases are set up and maintained.
Verbal, listening and written communication skills
Ability to comprehend, capture as well as interpret basic customer information
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
Excellent customer service skills
Attention to detail
Education and Experience :
High School Diploma or equivalent education
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology is a plus
Customer service experience
Good data entry/keyboard skills
Knowledge of administration and clerical processes
Six months or more experience in a call center environment is a plus
Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM Solutions.
About the Company
About the Company
Arabian Construction Company (ACC) is a dynamic and progressive organization that has grown to become a leader in its industry.
ACC has been operating since 1967, through a comprehensive regional network all over the Middle-East.
From power generation and desalination plants, to factories, hotels, hospitals, and intricately sophisticated smart buildings: ACCs track record is a prestigious list of efficiently delivered projects.
ACCs management consists of highly qualified professionals with a distinguished track record in the region.
ACCs staff have always taken-on the challenge of broadening fields of operations and increasingly complex work standards over the past 40 years. In doing so, they have constantly acquired new skills and expertise that kept them ahead in the industry.