| Call Center Agent | |
| A Leading Financial Company in Saudi Arabia Riyadh, Saudi Arabia Ref: MP511-14 |
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The RoleThe RoleAnswer calls professionally Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints Provide customers with product and service information Process orders, forms and applications Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Complete call logs Produce call reports |
RequirementsRequirements1. BA/BS required 2. 6 months customer service experience 3. Customer support experience preferable 4. Strong Internet skills and experience 5. Must enjoy customer interaction and be committed to surpassing customer expectations 6. Excellent organizational, written, and verbal communication skills 7. Ability to perform multiple tasks 8. Effective problem solving skills and the ability to handle escalated issues 9. Experience communicating with customers via multiple channels including e-mail and telephone 10. Creative, self-starter, team-player, with groll-up-sleevesh attitude 11. Must be a professional of unquestionable integrity, credibility, and character 12. Excellent computer literacy and keyboard skills 13. Excellent communication and negotiation skills 14. Ability to build and maintain good working relationships 15. Team player |
About the CompanyAbout the CompanyA leading financial company in Saudi Arabia. |
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