Call Center Agent

Job description / Role

Call Center Agent (x2) - GMASCo. - Al Futtaim Group - Dubai

Toyota, Honda, Marks & Spencers, Ikea, Toys R Us and Dubai Festival City are just some of the amazing stable of world renowned brands managed by the Al Futtaim Group of Companies. Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses in the Gulf region. Today, Al-Futtaim operates through more than 65 companies in sectors as diverse as commerce, industry and services, and employs in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Saudi Arabia, Sri Lanka, Syria, Pakistan, Singapore and Europe.

Do you have the aspiration to work with a brand like Al Futtaim?This is your chance!

Here is an exciting opportunity that allows you to be part of the prestigious Al Futtaim Group, who is looking for a Call Center Agent, to become an integral part of their GMASCo team.

Handle all customer's calls / transactions on all areas of operations and relevant departments in a courteous and professional manner.

Requirements

Customer Service Orientation: To provide an exceptional service in line with the Quality standards to customers both internal and external by ensuring that quality scores are maintained

Team Work: To support & respect your colleagues by building rapport to enhance overall team performance

Initiative & Commitment to Achieve: The overall performance of the agent and the ability to display a positive can-do attitude and your commitment towards the brand

Attention to Detail & Quality: To ensure that all transactions are timely and accurate by reviewing the work to eliminate errors. Produce high Quality standards even when the quantity is challenging

Effective Communication: To fully integrate with your team members and actively participate in team activities and provide support by sharing best practices

Organizing for Result: To gain a clear understanding of systems and procedures, takes initiative to update

You must have:
A university degree/diploma in Arts/Humanities/Science/Commerce or Business Admin
1-3 years' experience as call centre agent in a voice process role.

Job-Specific Skills:
* Customer Service
* Call-Centre skills
* Excellent Communication Skills

Behavioural Competencies:
You should be customer service oriented with good analytical skills, an ability to demonstrate a positive, enthusiastic and friendly attitude while being able to work in a team.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.