Call Center Customer Service Representative

Careem

Dubai, UAE

Ref: OP782-03

Job description / Role

Employment: Full Time

Careem is an exciting tech start-up solving ground transportation in the Middle East and is based in Media City, Dubai. Customers can make bookings over web, email and phone. We also have a state of the art mobile app which is easy to use as well. Careem partners with drivers and limo companies for the supply and to provide high quality service to its customers.

Role:
* Handle all incoming/outgoing customer calls and emails and ensure smooth operations
* Making bookings and arrangements for customers via email and phone
* Handling customer complaints and escalations
* Monitor and support drivers to ensure high quality service

Requirements

* Able to deal with high profile customers professionally
* Strong attention to detail
* Very good written and spoken English and Hindi/Urdu
* Intermediate computer skills including knowledge of MS Office
* Willing to work early morning/night shift including on weekends
* More than 2 years of call center or customer experience preferred
* Travel/Tourism or Transportation experience is preferred

About the Company

We are a brand that aims to simplify people's lives by revolutionizing the transportation industry. A brand that strives to inspire everyone it interacts with, and supports every single person who dares to believe. #BeCareem

Careem is the MENA region's leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 50+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.

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Engineering Supervisor salaries in UAE

Average monthly compensation
AED 7,500

Breakdown available for industries, cities and years of experience