Call Center Executive - Automotive (UAE National)

Job description / Role

UAE National - Call Center Executive - Automotive ALAC

Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.

Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.

We are currently looking to recruit 3 experiencedCall Center Executive to work for Al Futtaim Auto Center in Dubai.

Reporting to Regional Bodyshop Manageryou will be responsible for the following duties:
* answering calls and responding to emails
* handling customer inquiries both telephonically and by email
* managing and resolving customer complaints
* providing customers with product and service information
* entering new customer information into the relevant system
* updating theexisting customer information
* appointment booking
* processing orders, forms and applications
* Following up callwith allcustomer regarding appointments & other enquiries
* post service follow up with customers
* the identificationand escalation of priority issues
* routing calls to theappropriate resource
* the documentation ofall call information according to standard operating procedures
* completing call logs
* producing call reports

Requirements

* High School Diploma or equivalent
* proficient in relevant computer applications
* required language proficiency
* Knowledge in Tyre Sizes by vehicle is must.
* knowledge of Customer Service principles and practices
* knowledge of Call Centre telephony and technology
* some experience in a Call centre or Customer Service environment
* good Data Entry and Typing skills
* knowledge of Administration and Clerical processes
* Verbal and written communication skills
* Listening skills
* Problem analysis and problem solving
* Customer Service orientation
* Organisational skills
* Attention to detail
* Judgement
* Adaptability
* Team Work
* Resilience

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.