Call Center Manager

Job description / Role

Our client is one of the worlds leading construction support services and facilities management companies, operating in both public and private sectors throughout the globe.

Seeking a Call Centre Manager to ensure the delivery of excellent customer service to the users of client and stakeholder services.

The successful candidate will require a high-level of experience in managing a customer-focused department, with at least 3 years in a managerial role. A Customer Service qualification is preferred.

Requirements

Parkhouse Bell is recruiting a Call Centre Manager for our client, a global leader in construction support services and facilities management, currently working on one of the largest projects in The Kingdom of Saudi Arabia.

Reporting to the General Manager, the Call Centre Manager will ensure the delivery of service in the call centre is in accordance with the Customer Service Strategy outlined by both the company and client. This will involve working against defined KPIs and effective time management to guarantee a cost effective and efficient service.

The ideal candidate will be come from a high-level customer service background, preferably with a recognised Customer Service qualification, and possess at least 3 years in a managerial role. MENA experience is preferred.

As an active and visible member of the Management team, this is an exciting opportunity to make a direct contribution to one of the most prestigious projects in the region, and you will have the chance to play a major part in the growth and direction of the company as a whole.

About the Company

Parkhouse Bell International Recruitment & Consultancy has offices in London, Perth (Scotland), Dubai and Brisbane.

We deliver professional services including Recruitment & Executive Search, Consultancy and Managed services to clients and candidates primarily within the education & healthcare sectors, as well as their supporting services.

Our dedicated recruitment teams are specialists in their respective fields and, as such, are attuned to the sector-specific requirements of our clients.

Sectors we work in include: • Employment services / education; • Healthcare • Integrated building services e.g. facilities management and energy services.

Finding and landing the ideal job is always an exciting time in anyone’s career, and it can be a life changing adventure for you and your family. We’re committed to ensuring you have the very best experience throughout this process and our friendly, approachable consultants will support you in every way they can.

We work with some of the finest companies and organisations across the world, ranging from SME’s to multinationals. We spend a great deal of time understanding our clients’ values, culture and their objectives for the future so we can be sure you are both a great fit for each other.