Call Center Operator – AF Motors

Job description / Role

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates and leads the rapid development of automobile business in the UAE,while continuing to contribute to Toyota's worldwide growth. Today Al- Futtaim Motors is synonymous with Toyota and Lexus,which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road.Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiloes and automotive products like Hino-Japan's leading heavy-duty vehicle manufacturer,Toyo & Chen shin/Maxxis tyres,GS & Panasonic batteries and many more.To provide full back-up support to these world-class franchises,AF Motors have an established network of showrooms and service & parts centre throughout the UAE.We are currently looking for an experienced Call Center Operator to work for Al Futtaim Motors in Sharjah. Reporting to the Reception Manager you will be responsible for the following duties:

* Handle all customer calls / transactions on all areas of operations and relevant departments in a courteous and professional manner
* Follow the call script in a timely manner
* Accurately capture customer/ transaction comments
* Work on other related process or Ad-Hoc call centre projects during work hours
* Ensure process KPIs are adhered to and achieved consistently
* Achieve an average score of 80% on call quality
* Capture customer code frames
* Achieve 100% of daily targets

Requirements

The ideal candidate will have the following:

* A university degree/diploma in any discipline.
* 1-3 years experience as call centre agent in a voice process role
* You must be fluent in written and spoken English
* Your written English skills must be of a high business level
* Knowledge of Arabic will be an added asset
* You must be proficient in using MS Office - especially MS Excel
* You should also have a typing speed of at least 30 wpm
* You should be Customer Service oriented with good analytical skills and have the ability to demonstrate a positive, enthusiastic and friendly attitude.
* Additional experience related to the field of Customer Service/Market Research would be a distinct advantage

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.