Call Center Supervisor – Al Futtaim Motors

Al Futtaim Group
UAE

Ref: HP698-4935
Al Futtaim Group

The Role


The Role


Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.We are currently looking to recruit an experienced Call Centre Supervisor to work from our Dubai based operations. Reporting to the Reception Manager, you will be responsible for providing a high level of customer service by supervising and coordinating a team of Call Centre Agents who are the initial point of contact for all department incoming calls/ bookings and outgoing customer bookings and special offers.

Your main duties and responsibilities will include:

* To ensure all incoming calls are answered within a efficient time frame and as per the department verbatim
* To ensure that all calls are diverted to the correct department and member of staff in an efficient and professional manner.
* To ensure that all bookings are as per the department SOP and a fair distribution is maintained.
* To ensure that the department's pre-defined Targets are achieved.
* To set and achieve daily booking and sales targets per call centre agent
* To compile, monitor and submit the daily sales reports
* To ensure that all staff are trained and equipped in line with job specific requirements and ensure active staff and customer engagement.
* To manage the call centre schedule and holiday requirement to ensure a adequate staffing level at all times

Requirements


Requirements


To apply for this role you should have the following skills, experiences and qualifications:

* College Graduate
* 2 years in a customer orientated environment
* Previous experience in a senior customer care/call centre or hospitality role
* SAP Dealer System knowledge preferable.
* Strong Communication Skills.
* Team Orientation.
* Good command of the English language.
* Excel and Word proficient

About the Company


About the Company


Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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