Job closed
Ref: KP516-17
Job description / Role
• Make sure all incoming calls are answered in a timely manner, information and assistance are provided to customers accordingly
• Keep the center and its equipments clean and in good working order
• Provide regular completion of activity reports and logs to the concerned departments
• Manage and direct all aspects of incoming call center operations
• Implement and review call center policies and procedures
• Monitor performance that involve listening to calls and evaluating those calls against defined criteria for quality
• Ensure the smooth operation of the center
• Ensure all calls are routed and handled effectively
• Guarantee that customers and clients are served well, and that the company is represented in the best way possible
• Manage staffing level to balance workflow and meet demand
Requirements
• Superb customer service skills. His ability to lead by example and motivate immediate staffs is important to the success and development of the team
• Excellent organizational skills are needed to effectively schedule operators to meet the customer demands for each shift
• Problem-solving skills to handle difficult or irate clients and resolve conflicts
• Fair and objective in evaluating employee performance
• Excellent communication skills
• Proven record for coaching and developing employees
• Motivation skills to achieve high performance
• Design and delivery of all training programs
• Quality Assurance monitoring
About the Company
Arabian Construction Company (ACC) is a dynamic and progressive organization that has grown to become a leader in its industry.
ACC has been operating since 1967, through a comprehensive regional network all over the Middle-East.
From power generation and desalination plants, to factories, hotels, hospitals, and intricately sophisticated smart buildings: ACC’s track record is a prestigious list of efficiently delivered projects.
ACC’s management consists of highly qualified professionals with a distinguished track record in the region.
ACC’s staff have always taken-on the challenge of broadening fields of operations and increasingly complex work standards over the past 40 years. In doing so, they have constantly acquired new skills and expertise that kept them ahead in the industry.