Call Centre Insurance Assistant – Orient Insurance

Job description / Role

Orient is an Al-Futtaim company, considered a leader in the regional insurance market with representation in the UAE, Oman, Egypt, Syria and Sri Lanka, and the only company in the Middle East that carries a combined ratings A Excellent from A.M. Best and A (strong) from Standard and Poor's.

Orient is also accredited with ISO 9001 Quality Management Certification. The company believes in a well structured transparent corporate culture, highly professional standards and intergrity, clear strategy and employee empowement.

The duties and responsibilities for this role are:

* Handle all customer calls / transactions on all areas of operations related to Motor Underwriting and Motor Claims Department in a courteous and professional manner.
* Ensure that the products/services information provided to the customers adheres to the required standard and company policy.
* Follow the call script in a timely manner.
* Accurately capture customer/ transaction, comments.
* Provide the necessary reports, call logs, etc.

Requirements

To apply for this role you must have the following qualifications, skills and experiences:

* A graduate of any business degree
* At least 3 years of work experience in a call centre environment
* You must be fluent in written and spoken English
* Knowledge of an additional language such as Arabic/Urdu/Hindi will be an added asset
* You must be proficient in using MS Office applications

You should be Customer Service oriented with good analytical skills, result oriented and have the ability to demonstrate a positive, enthusiastic and friendly attitude.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.