Job closed
Ref: HP698-5106
Job description / Role
Orient is an Al-Futtaim company, considered a leader in the regional insurance market with representation in the UAE, Oman, Egypt Syria and Sri Lanka, and the only company in the Middle East that carries a combined ratings A Excellent from A.M. Best and A (strong) from Standard and Poor's.
Orient is also accredited with ISO 9001 Quality Management Certification. The company believes in a well structured transparent corporate culture, highly professional standards and intergrity, clear strategy and employee empowerment.
Your role as a Call Centre Insurance Executive is to ensure that every member of your team is providing excellent customer service on providing information related to motor insurance. Supervise the call centre representatives and ensure that they perform as per the required standard and company policy.
Requirements
To be successful in winning this role, you must have the following skills and experiences:
* A graduate of any business degree
* Must have at least 4 years of experience in a call centre holding similar job responsibilities.
* You must be proficient in using MS Office applications
* Has the ability to handle a team of call centre representatives
You should be Customer Service oriented with good analytical skills, result oriented and have the ability to demonstrate positive, enthusiastic and friendly attitude.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.