Call Centre Manager

Job description / Role

Our client is looking to recruit a Call Centre Manager for their large Facilities Management organisation based in Abu Dhabi.

The candidate will responsible for;
*Setting and meeting performance targets for speed, efficiency and quality.
*Maintaining up-to-date knowledge of industry developments and involvement in networks;
*Recording statistics, user rates and the performance levels of the centre and preparing reports;
*Organising staffing, including shift patterns and the number of staff required to meet demand;
*Improving performance by raising efficiency.

The desired candidate will have a minimum of 3 years experience managing the daily running of a call centre in the UAE. It is essential that they have hands on experience in any work flow based call centre. Previous service industry experience is preferred, though not essential.

Requirements

Requirements;

*Bachelor's degree in business or equivalent.
*Excellent communication skills in English (written and oral).
*Native Arab speakers preferred.
*Ability to lead and motivate
*Calmness under pressure
*Decision-making ability
*Setting and meeting performance targets for speed, efficiency and quality.
*Maintaining up-to-date knowledge of industry developments and involvment in networks

About the Company

Engage was formed in 2007 in response to frustrations at the level of service delivery offered by traditional large recruitment agencies working in the construction market. With a belief in providing a truly knowledgeable, precise and quality driven service, Engage strives to offer a recruitment experience to both employers and candidates that is unrivalled in the marketplace.

We provide precision staffing solutions, including contingency and executive search, within the construction and commercial marketplaces. Our enduring relationships with market leading organisations in the region and overseas means we have access to the best candidates and the best vacancies.