Job closed
Ref: MP552-470
Job description / Role
Our client are seeking an experienced Call Centre Manager who will be responsible for all operations and quality for their business in Bahrain.
Your responsibilities will include monitoring quality and leading on audits, development of strategy, monitor and adherance of SLA's, performance management & preparing reports for SMT.
Requirements
The successful applicant will be educated to degree level in a western university and have a strong contact centre/call centre background. You will have excellent communication and IT skills along with being able to present reports at a senior level.
About the Company
The name MENASA originates from both the geographical region of Middle East, North Africa & South Asia as well as the Arabic word for platform or stage. We provide the platform for employers to approach the best global talent available.
Menasa & Partners is a privately owned, fully licensed, Executive Search company head-quartered in Dubai, UAE.
From our head office in Dubai we are ideally placed to assist organizations in the global search for talent.
We specialize in providing companies not only with suitable individuals to work in their organizations but also offer unparalleled knowledge of the global markets.
Our staff all have in depth knowledge of their vertical markets therefore offering tailored strategic advice.