Card Design Support Consultant

Job description / Role

PLEASE NOTE: This is a 1-year contract role where its renewal is based on company requirements and/or individual performance.

Purpose:

Brand Design and Standards function is part of a designated Marketing department. Its purpose is to protect the company brand, to maintain the brand promise of global acceptance, ensuring that all cards issued in the assigned region will be accepted, whilst strengthening Brand Equity.

Primarily role of the position is to support the Card Design team in ensuring that issuers and manufacturers comply with companys brand standards and the companys operating regulations for cards and other company-branded payment devices.

Principal Responsibilities:

- Manage and review daily submissions of company card and device designs and artwork from clients and manufacturers in countries around the assigned region in line with agreed SLAs.
- Support Card Design team in the management of affinity and co-brand program applications and approvals
- Interface with the companys clients and vendors to provide brand guidance and approval confirmations on card design submissions.
- Provide support to the Card Design team in resolving card design and card innovation queries and issues raised by internal and external stakeholders, ensuring exceptions are quickly escalated as necessary
- Assist with the evolution, communication and implementation of companys card design standards amongst all stakeholders
- Support the Card Design team with the management of the regional card design help desk

Reporting Relationship:

- Reports to designated Client and Product/Brand Marketing Head

Key Competencies and working relationships:

- Teamwork and collaboration works with others across organisation to maximise group effectiveness, achieve optimum performance and minimize duplication of effort
- Interpersonal effectiveness Interacts effectively and respectfully with others in the workplace
- Client focused focuses efforts on cultivating client relationships and managing client expectations to achieve business objectives
- Business Acumen demonstrates a strong business focus and understanding of the company and banking industry business environment
- Works with the companys Country Sales, Product, Brand Marketing, Operating Regulation, Legal and Licensing teams
- Works with external vendors such as Card manufacturers, personalizers and issuers

Requirements

- Bachelors degree or minimum one year experience with payment cards in consumer banking
- Previous experience within card industry (ideal)
- Previous experience in customer service role requiring high attention to detail
- Good verbal and written communication skills in English
- Good interpersonal skills and effective team player
- Ability to organize and prioritize tasks

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions