Care Centre Advisor

Job description / Role

- Build and keep credibility, loyalty and trust by serving the needs of consumers, handle complaints/enquiries, increase product usage, sell and cross-sell many products, and advise on existing/upcoming consumer promotions.
- Respond to customer enquiries and provide information about a full range of products and services and supporting promotional campaigns.
- Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department. Encourage and manage dialogue with Consumers across social media networks in order to build a good and sustainable relationship.
- Follow Nestl complaints and standard reply procedures.
- Ensure that every consumer enquiry is dealt with through the appropriate procedures, and manage consumer contacts through the use of Sales Force Engage ensuring all tickets/queues are handled in a timely manner.

Requirements

- Bachelors degree in Food & Nutrition Science (a plus)
- Good product and nutrition knowledge, experience in consumer services area
- Good communication and interpersonal skills
- Good Internet & Social platforms technical and functional knowledge
- Strong relationship management abilities

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.