Cargo Quality & Service Standards Manager

Qatar Airways

Qatar

Ref: GP388-506

Job description / Role

Employment: Full Time

As a Cargo Quality and Service Standards Manager you will be responsible to set, implement, monitor and control Cargo operational Standards, recommended practices to deliver Quality Service across the network in accordance with customer requirements, the organizational policies and regulatory requirement to contribute to safety cargo operation and to achieve customer satisfaction. The job title holder will be responsible for assessing the performance measurement of all GHA suppliers and evaluate opportunities to reduce costs of contracted or increase service level at same cost throughout the network. He/ She will compute critical operational statistics to enhance business performance transparency and to enable forecast abilities and necessary change management.
Key elements of the role include updating of Cargo Service Manual with latest industry practices, updating QR Manuals and assist staff in understanding requirements.

As a member of the management team you are expected to establish the department or teams objectives and priorities to align with and support business objectives and will need to regularly evaluate the department or teams objectives and priorities,plans,procedures and practices and practices and makes appropriate changes if needed. You will need to recommend best practices for safe and secure operation in accordance to airline best practices and standards and is responsible for monitoring, controlling the quality and service standards implemented through entire network for safe Cargo operations contributing to customer satisfactions from services section.

Requirements

To be eligible for this role you must be a graduate or equivalent diploma with a minimum of 7 years job work experience, out of which 3 years should be in the managerial position in the realm of Cargo. Training in the field of Sales Development, Cargo Market or Management Course is preferable. Thorough knowledge and understanding of IATA/TACT regulations and knowledge of Customer Service excellence, Dangerous Goods Regulations, Live Animal regulations, Perishable Handling Course Quality Auditor training are essential requirements of the job. The applicants must possess strong negotiation and interpersonal skills, with proficiency in computer applications.

About the Company

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience on board is an important part of the journey itself.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015 and most recently in 2017, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

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