Cash/Teller Supervisor - Operations

Job description / Role

One of the largest global banks in the United Arab Emirates is currently looking for a qualified UAE National for the role of "Cash/Teller Supervisor" - Sharjah branch.

Main Duties ad Responsibilities:
- Ensure complete know-how and strict adherence to BMCS (Branch Minimum Controls Standards)
- Ensure that each teller is adequately equipped to cater to all customer requirements and policy requirements as prescribed in section of the Branch Process Manual
- Ensuring that ATM GL accounts are balanced on a daily basis
- Ensure that cash control procedures are strictly adhered to as prescribed in the Branch Process Manual
- Ensuring that Exchange Rate Board is updated first thing in the morning on a daily basis except Fridays, Sundays & Public Holidays
- Ensuring that all branch GL Accounts / Sundry Accounts / AR Accounts are balanced and proved on a daily basis
- Ensure that all teller areas are properly stocked with deposit slips, deposit envelopes and cash deposit slips
- Prompt & efficient queries management, ensure that all queries generated are responded/settled immediately these refer to queries initiated out through telephone calls URN Messages and MSX Messages
- Ensure that suspense dropped entries are given immediate attention, investigated and settled immediately
- Liaison with the Central Bank, for deposit & withdrawal of cash
- Overriding teller transactions after proper checks have bee conducted
- Verifying all teller transactions
- Monitoring & approving all cash deposits above the AML threshold of Aed equivalent 100,000.00 and maintaining proper records of source of funds. Checking the compliance report on a daily basis
- Maintaining stock of MC and distributing the same to tellers as and when required, maintaining a strict control and record on all socks utilized and un-utilized
- Signing Managers Checks after performing appropriate checks
- Ensure that incoming / outgoing / return clearing / bills purchase / purchases are executed in a timely manner
- Servicing Emergency Cash Disbursement and ensuring that cover for the same is received in the prescribed timeframe
- Periodically updating memos / designations related to the area
- Updating and obtaining approval to book teller related differenced (Shortage/Overages) maintaining a file for the same
- Submission of proofs / reporting Balance Of Payments as and when requested by FCU
- Conducting detailed teller cash count as & when instructed by ICU, sending necessary confirmation to ICU
- Conducting surprise detail cash checks for all tellers, making sure that all tellers are covered during the month, recording the same
- Checking daily EOD reports printed from Eclipse Teller
- Check all teller cash blotters against Eclipse Teller Reports
- Closing teller cash at the end of day
- Ensuring that all teller workstation is kept clean of any customer information all drawers locked and systems shut down, before exiting the premises strict adherence to Clean Desk Policy requirements
- Ensure that all customer related transactions are scanned and filed in appropriate files on a daily basis
- Ensure that periodically all documents are forwarded to RMU as per the (Unit Level Record Management Procedures)
- Maintaining file for monitoring Daily Attendance / MIS / Branch Closing Positions
- Ensure that tellers are updated and advised on COB requirements and action plan
- Adequately plan tellers Annual Vacation and Day Offs, ensuring that necessary replacements are arranged for if required
- Ensure that all procedures, controls and policies are strictly adhered to
- Ensuring timely liquidation of all AR accounts / Difference accounts & Sundry bookings
- Ensure periodically or as and when required, all keys and combinations are changed and records updated as per the prescribed policies
- Activating & Deactivating ( Branch / Vault ) silent alarms

Requirements

- Candidate should be a UAE National holding a family book
- Candidate should have a minimum of 5 years of experience as Teller/Cash Operations in any bank
- Candidate should have a minimum of a Highschool Degree
- Candidate should have good command of the English language

About the Company

Executive Solutions is a different breed of talent consultancy. Driven by a unique philosophy, we think differently and act differently from the pack. Were here to do one thing: to improve our clients businesses by finding, focusing and delivering the most talented people.

We dont just do traditional contingency recruitment. Discovering talent is much more than just matching a CV to a vacancy - its about understanding companys corporate culture and ensuring a comprehensive match. We believe that in order to find the right candidate we must understand the motivations and ambitions of senior management, which is reflected in our personal approach when partnering with a client.

Executive Solutions is your trusted talent solutions partner head quartered in Dubai, specialising in direct talent, tailored talent and HR talent solutions, along with Nationalisation initiatives throughout the Middle East. Driven by a unique philosophy, we incorporate innovative and comprehensive talent management solutions each tailored to suit what our clients need.