Job closed
Ref: NP316-93
Job description / Role
The Central Cashier Office Manager is the sole reference of the department, the Warrant of the CCO procedure, ensures smooth flow of customers and enhances the customer service.
• Ensure high quality of services offered to the clients.
• Ensure and control that the cashier’s allocation is according to the flow of customers and maintain a smooth passage of customers at cash counters.
• Ensure that all comments, suggestions and complaints of the customers are treated and solved on a timely basis.
• Organize round table with the customers in the aim to listen to them, identify their needs and expectations.
• Ensure the trolleys and baskets availability at store entrances and control they are clean and tidy and well maintained.
• Be a model of application of the company’s policies.
• Identify employees with high potential and growth in the company and propose their career plan.
• Guarantee and practice strong communication and ensure the participation of the team in the quest of enhancement of the working condition and productivity.
• Ensure that each member of the department has received all the necessary trainings for his position in order to reach the maximum of customer’s satisfaction and productivity.
• Guarantee and manage continuous trainings for all members of the department.
• Ensure that the performance analysis is carried at least once a year for all members of the team.
Requirements
• Ensure that the performance analysis is carried at least once a year for all members of the team.
• Ensure having a perfect command of the Cashier Department procedure and ensure full compliance.
• Ensure the reconciliation of all deposited tenders is in compliance with Carrefour’s policies.
• Perform random spot checks on the cashiers to ensure accuracy.
• Ensure the realization of investments and expenses of the department in accordance with the budget.
• Control the merchandise flow according to the CCO procedure including customers’ returns.
• Ensure that all paid items left by the customers are sent by the cashier to the customer service desk as per the policy and procedure.
• Ensure that all unpaid items are removed as fast as possible and are properly placed, with a special care for the fresh and frozen items.
• Ensure that all corrections or cancellations are strictly controlled and reported.
• Honest and very Confident.
• Team Leader.
• Customer service orientated.
• Effective communication skills.
• Dynamic, efficient and professional.
• Work under pressure.
About the Company
Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.
We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.