Channel Manager

Job description / Role

Job Description

This role is a key part of the eCommerce Client Services role working closely to ensure consistently high pre and post sales support to clients of the Bank.

Key Roles & Responsibilities

- Client on-boarding (ECN and single-dealer GUI).
- Provide pre & post sales assistance to clients.
- Execute internal client training programme for e-products.
- Handle processes for static management of pricing, risk, client, credit, limits.
- Handle a wide spectrum of client problems.
- Capture client feedback.

Requirements

Qualifications & Skills

- The successful candidate will be of graduate calibre and be performing a related role in a similar organisation.

Skills

- Track record of serving clients with client support background.
- Excellent troubleshooting and communication skills.
- Knowledge of single-dealer platforms and multi-bank portals.
- Understanding of desktop PC technology.
- Able to show experience of:
- Supporting customers from a wide international client base (institutional, corporate and retail).
- Working with processes for (from a business support perspective):
- Static data management
- Change management
- Handling client feedback
- Fault tracking
- Analysing complex pricing, risk & execution problems

Hindi, Tamil, Malayalam, Kannada, Gujarati language skills are highly desirable for this role

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.