Children Playroom Attendant – IKEA

Job description / Role

One of the companies bearing Al-Futtaim name is IKEA.

IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isn't only our vision, it's our way of life!

Assist in customer service function which, in Smaland, the IKEA Concept, is 'Playroom' in a friendly and professional manner

Requirements

Customers:

* Greets and welcomes customers on arrival at Smaland.
* Ensure the Smaland admission policy is explained in a friendly and professional manner.
* Ensure the Childs safety is their main priority while they are in Smaland
* Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
* Handles routine customer complaint promptly and courteously.
* Provides a safe environment for children within the area.

Operational:

* Ensure all system procedures are adheres to as per policy / procedure
* Briefs the Duty Manager on complaints that require management assistance.
* Ensure all emergency procedures are adhered to.

Job context:

* Improving the Customer service in the store and answering customers queries
* To represent IKEA brand at the required level
* To maintain store standards to the required level

Minimum Qualifications and Knowledge:

* High School
* Local qualification in Child Care as per relevant country.
* First Aid qualification as per relevant country.

Minimum Experience:

* 2 years in a similar role.

Job-Specific Skills:
Analytical Skills, Effective Communication

Behavioural Competencies:

* Customer Focussed
* Individual Accountability
* Continuous Improvement
* Personal Leadership
* Teamwork

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.