City Services Senior Manager

Qatar Project Management (QPM)

Qatar

Ref: KP594-270

Job description / Role

Employment: Full Time

The City Services Senior Manager is responsible for the management of service performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the city is in compliance with and properly executing all key company processes, Standard Operating Procedures and industrys best practices. As part of the top management of the company, the City Services Senior Manager is responsible for adhering to all operational policies and procedures within his team.

Assess ongoing operational needs through department heads and determine best organizational structure to meet goals and objectives; develop, recommend, and administer policies and procedures.
Supervision of day-to-day operations of all city departments and staff, directly and through department heads
Responsible for the oversight of work analysis, departmental planning and scheduling, productivity tracking and optimization, and budget review and approval.
Provides leadership, training, development and oversight to a self-directed management team assigned under his responsibility. Responsible for Performance Management of all assigned personnel.
Develop corrective action and counter measures to operational quality issues and/or execution of Quality Inspection plans and Continuous Improvement programs for the city.
Performs complex strategic Manpower Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level of work load to maximize efficiency and productivity.
Evaluates and makes recommendations for future staffing based on changes to the business environment.
Directly responsible for customer relationship management to include issue resolutions, customer satisfaction and retention.
Collaborate with other line Managers to ensure effective delivery of services.
Responsible to work, supervise and coordinate with Consultants, Contractors and Service Providers to ensure execution of required deliverables.

Requirements

The City Services Senior Manager shall be directly reporting to the City Operation Director and shall be managing the operations and personnel under the scope of the Harbor Master, City Transportation Executive, Recreation/Social/Cultural Services Manager, and Administration/Call Center Manager to support the needs of the city. At this level of a complex operation, the City Services Senior Manager must be able to accomplish results through effective delegation of work and efficient management of the team under his responsibility, thus ensuring business objectives and work requirements are met. The City Services Senior Manager is responsible for ensuring that the needs of the customers are being met while balancing the financial targets against the requirements of the business.

About the Company

Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems.

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Material Coordinator salaries in Saudi Arabia

Average monthly compensation
SAR 4,500

Breakdown available for industries, cities and years of experience