Job description / Role

Employment: Full Time

Due to growth within the region we are now looking to recruit Arabic speaking telephone operators to work in our Dubai Airport Freezone office.

The key responsibilities include:
* Handling newly reported claims in Arabic via the telephone.
* Ensuring that full and relevant data is recorded from the outset to enable the Claims Handler's to deal with the cases with no requirement to obtain further data wherever possible.
* Confirming cover and recording new claims directly onto the AIG system that are received via telephone.
* Notifying the file handler a new claim has been raised against their Fleet and confirming to them the details of the claim.
* Acknowledging receipt of the new claim within 2 hours.
* For Auto Claims, arranging repairs of the vehicle and inputting data into the computer system in accordance with the fraudulent checks required and assessing whether a third party capture is necessary and arranging the repairs to the third party vehicle if required.
* Take pro-active steps to effectively manage Customer expectations in order to achieve overall customer service proposition.
* Contribute to ensuring the Unit's Key Performance Targets are met and that own objectives are achieved.
* Promote compliance with best practice for all aspects of claims assessment across the department and be aware of bespoke practices for specified clients.
* To follow agreed internal and external processes, policies and procedures to ensure quality and service standards are met and leakage minimized.
* Take personal and collective responsibility to ensure compliance with the Legal & Regulatory framework within which claims handling sits. This is to include, but not limited to, carrying out all accountabilities and objectives within the framework of the AIG TCF policy; ensuring local compliance; being aware of the implications of the Terrorism Act

About AIG

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at www.aig.com | YouTube: www.youtube.com/aig | Twitter: at AIG_LatestNews | LinkedIn: www.linkedin.com/company/aig

Requirements

To be considered for this opportunity we will be looking for candidates who are fluent in both English and Arabic.

Preference will go to candidates who have worked in a call center type position or have previous experience gained in the insurance industry.

About the Company

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

AIG has been established as a world leader in insurance by helping its partners and customers realize their plans for the future. The organization assists businesses and individuals protect what they value. Innovative products and services help sustain the customers on their journey enabling them to pursue their goals with stability and success.

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