Claims Manager

Job description / Role

Manage the contracting process within the Bids & Projects Management Department and shall be a claims analyst and expert witness on Inter City's expert team of Telco engineers, architects, civil engineers, contractors, code specialists, mechanical, safety and structural engineers. offers expert testimony on construction claims, construction accident investigation, arbitration, architecture, building codes and standards, building design, telecom engineering, contractor liability, contracts and contract administration,  defects, dispute resolution, engineering, HVAC, safety engineering, scaffolding, slip & fall and structural engineering.

Context/ Background:
The Bids & Projects Management Department places a significant amount of business on tenders. The role holder is responsible for ensuring that contracting is conducted to the required laws & specifications.

Overview
* Contracts Drafting (including formal, short form, and annual contracts), Evaluation, Negotiation and Execution: 
* Non Disclosure Agreements, Sales / Purchasing Agreements, Sub-contracts, Consulting Agreements, Licensing Agreements, Master Agreements, review of customer proposed terms and conditions
* Distribution Agreements (resellers, agents, joint marketing etc.)
* Commercial and Public Contracting
* Serve as the point of contact for customers on contractual matters. Act as contractual middleman between company employees and customers, ensuring timely review and approval / reconciliation of variations.
* On all standard and nonstandard contracts, provide redlined recommendations and often negotiate directly with customer attorneys or purchasing staff until consensus has been reached.
* Implement project tracking
* Estimate projects.
* Appear before dispute boards & panels.
* Prepare claims.
* Evaluate project changes.
* Provide defect consulting
* Create and maintain effective CPM schedules.
* Provide quality management support reviews.
* Prepare time impact analyses.
* Analyze delay claims.
* Prepare projects budgets.
* Draft and/or negotiate on-site & off-site construction contracts.
* Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
* As needed, provide guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures.
* Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.
* Monitor compliance by company employees with established procedures. Identify areas of recurrent pressure.
* Work with Risk Management Department / Finance to coordinate contractual insurance requirements.
* Work with Finance to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies,, export controls etc. May include ‘financial engineering' and understanding / evaluating economic impact of terms and term options.
* Support Project Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions
* Monitor competitive terms. Monitor customer satisfaction with our terms and conditions and contracting practices. Recommend changes.
* Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.
* Handle on-going issue and change management
* Monitor transaction compliance (milestones, deliverables, invoicing etc.)
* Oversee Service Level Agreement Compliance
* Ensure contract close-out, extension or renewal.

Business Impact

* Work with Finance to ensure adherence to broader finance and risk requirements such as revenue recognition, pricing and discounting policies,, export controls etc. May include ‘financial engineering' and understanding / evaluating economic impact of terms and term options.
* Errors made by the jobholder will have impact on assets and profits and legal implications.

Costs & Profitability

* Adhere to budget.  Quality construction
* Responsible for project financial claims,
* Prepare profit and loss accounts reports (during and after projects delivery).
* Provides guidance for commercial structures, commercial decisions and sign-off criteria.

Problem Solving

* Monitor compliance by company employees with established procedures. Identify areas of recurrent pressure.
* Work with Risk Management Department / Finance to coordinate contractual insurance requirements

Planning & Organizing

* Maintain contractual records and documentation such as receipt and control of all contract correspondence, customer contact information sheets, contractual changes, status reports and other documents for all projects.
* Ensure contract close-out, extension or renewal.

Monitor transaction compliance (milestones, deliverables, invoicing etc.)

Requirements

Minimum Experience & Essential Knowledge

* 15 years experience in engineering is required out of which at least 8 years in contracts administration / quantity surveying.
* 8 years experience in Contracts Management.
* 7 years work experience as a Claims managers in the claims department in various capacities.
* Certified Experience in the field of construction projects.
* Certified experience in telecom projects.
* Demonstrated leadership abilities.
* Proficiency in Microsoft Office and Microsoft Project applications.

Minimum Entry Qualifications

* Bachelor's Degree in engineering / law.
* Qualification in quantity surveying.
* Professional Membership (RICS- Royal Institute of Chartered Quantity Surveyors))

SKILLS

Professional

* Experience of different forms of contracts especially FIDIC.
* Ability to understand hardware, software and product solution issues sufficient to identify, anticipate and raise issues relating to the project plans.
* Able to review existing Company Claims Processes & Procedures with a view to enhancing capabilities in this area.

Networks (Internal & External Contacts)

* Vendors.
* Suppliers.
* Other network operators.
* Procurement.
* Engineering.
* Construction knowledge.
* Legal and contractual knowledge.
* Financial knowledge.
* Product Managers.

Behavioural Competencies

* Excellent communications skills.
* Strong negotiation skills.
* Team working.
* Planning & Organising
* Results orientation.
* Customer focus.
* Commercial awareness.
* Leadership.
* Detail Conscious

Team working, Coaching/Development & Leadership

* A claims manager must have leadership skills to run the claims department.
* As needed, provide guidance on contract matters to project managers or other operational staff, including training to new project managers and other employees in contracting practices and procedures.
* Support Project Management / Marketing to ensure company products and services are offered with appropriate, competitive terms and conditions

Communicating, negotiating & influencing

* A claims manager must have written and verbal communications skills to direct activities of workers. The manager should have computer skills and the ability to create reports from claims data.
* Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness, interpretation to support implementation.

Decision Making

* Takes decisions on financial and contractual matters relating to BU projects.
* Prepare recommendations to project managers on extension of Time EOT Claims Work for projects.
* Manage Contract Risk related to Project work progress.

About the Company

Ooredoo, formerly known as Qatar Telecom (Qtel), is a leading international communications company delivering mobile, fixed, broadband internet and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and South-East Asia. As a community-focused company, Ooredoo is guided by its vision of enriching people’s lives and its belief that it can stimulate human growth by leveraging communications to help people achieve their full potential. Ooredoo has a presence in Qatar, Kuwait, Oman, Algeria, Tunisia, Iraq, Palestine, the Maldives and Indonesia. Ooredoo’s shares are listed on the Qatar Exchange and the Abu Dhabi Securities Exchange.