Client Relationship Executive

Mackenzie Jones

UAE

Ref: HP279-2123

Job description / Role

Employment: Full Time

The company specialises in business services for companies and individuals establishing a commercial presence in the UAE and Qatar. Through professionalism, unique contacts and a partnership approach to their clients businesses, they have become a market leader in the region. With forward planning, investment in new services, and ambitious plans to engage new clients across all sectors, my client aims to maintain dominance in this dynamic market.

The Role:
Reporting to the Operations Manager, this role is responsible for providing effective support to new and existing clients. It ensures all clients receive effective professional communication throughout their total business implementation for all clients.
Details of the role encompass solving problems, making decisions and proposing processes and procedures. All client communication from presale to delivery of licence/agreement and necessary labor and immigration requirements and keeping clients up to date regarding all documentation requirements. Liaison with both external and in-house Legal departments and making business decisions within the agreed framework as agreed with the Client Relationship Manager.
In addition, you will liaise with other staff members effectively, in order to complete the assigned tasks and build strong relationships across a wide base of clients and business associates. Also resolve client complaints swiftly and effectively, keeping the database up to date and completing reports and administration in a timely manner.
There will be some networking events that you will be expected to attend as well as business meetings and you will promote the brand image at all times. Completion of ad hoc projects as and when required will also add benefit. Complete ad hoc special projects as and when required.

Requirements

Applicants must possess 3-5 years relevant experience with a UAE or international driving license and specific knowledge, skills and abilities in the below.
IT competency ( word, PowerPoint & Excel)
Excellent keyboard skills
Strong Management and Leadership skills
Attention to detail
Planning & Organising
Excellent verbal and written communication
Confident ,reasoned Decision Making
Highly presentable
Sense of Humour

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.

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Senior Call Center Agent salaries in UAE

Average monthly compensation
AED 6,000

Breakdown available for industries, cities and years of experience