Job closed
Ref: MP173-70
Job description / Role
Our client, a leading direct marketing agency, is currently recruiting for a Client Services Director with great people management skills to join their team in Dubai:
This is an extremely exciting time to join a growing and ambitious agency. Bringing such a wealth of talent under one roof enables us to compete with the very best, and provides greater expertise across data insight & analytics, creative, social, mobile and performance marketing.
The purpose of this role is to lead and nurture the client services team in the Middle East and provide the very highest levels of client servicing, growing revenue & build strong client relationships at the highest level.
Responsibilities:
- To oversee and lead the Client Services teams throughout the agencies as they manage and grow existing client accounts
- To create and develop commercial opportunities with existing clients maximising account and revenue growth
- To build a pipeline of future work and ensure that the company's existing client revenue target is achieved
- To input into the strategic direction and associated tactics of client accounts based on a strong understanding of their marketing and business objectives
- To obtain client feedback and drive increases in client satisfaction and engagement
- To manage tracking and reporting of performance to ensure team accountability and quality of service - drive 'performance'
- Work directly with the new business team on pitches and create a winning formula
- Proactively involve client services in new business as subject matter experts to further develop their skills in this area
- To drive client service excellence and a culture of delighting clients through great 'performance'
- To actively input into the development of the agency strategy based on an understanding of the digital market and client service management
- To contribute to the development of a 'performance based culture that enjoys the challenge of meeting targets
Requirements
- Proven experience in working in a loyalty/CRM agency, part of which will be as an Account Director or similar.
- Experience of leading an account management team.
- Great communicator and ability to inspire your team and spot potential.
- People management skills are a must
- You must have a proven track record in growing accounts & winning new business/pitches.
- Great campaign and sector knowledge from eCRM and Loyalty to digital and social, Retail and Luxury to Travel and Technology.
- Your strategic ability and insight of your clients must be second to none.
- Fluent in the English language
About the Company
Kingston Stanley is the leading specialist marketing recruitment agency in the Middle East, working exclusively with clients and candidates across the full spectrum of the marketing sector since early 2011. We will help you find, screen and select the ideal candidate for your marketing jobs, and we have the largest, most current and qualified network of suitable candidates, ready to start immediately. Whether you have a role that urgently needs to be filled, or a killer portfolio, you’ll find what you’re looking for here. Strong ethics, honest hard work, integrity and marketing recruitment are the four pillars of our business and brand.