Job closed
Ref: NP936-45
Job description / Role
Thomson Reuters is looking for a Client Specialist, based in Riyadh, to represent our Financial division. This position will form a crucial part of Thomson Reuters’ ongoing growth in the Financial Markets desktop space.
The primary responsibility of this role is to help increase the retention rate of the accounts (customers) assigned. It is expected that through constant interaction with targeted users (based on usage data, product types used, etc) that these users will adopt Thomson Reuters services into their daily process and workflow. To build and grow desktop sales by embedding TR products into the daily workflow of C&E, FXMM or FI end-users.
To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow C&E (And FXMM or FI) end-users to extract the most value from their TR desktop. To drive desktop
revenue retention among existing clients. To build relationships and communities with C&E (And FXMM or FI)end-users by understanding and fulfilling their business needs. To communicate and share timely market event information to
F2F staff in order to materially impact customer interactions.
Responsible for a "book" of C&E (And FXMM or FI) business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team
Key responsibilities:
- Maintain desktop retention at client, as outlined in the account plan to include targeted training through the use of expert workflow management.
- Drive desktop sales including: (a) development & execution of on-site displacement programs (b) execute campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users).
- Collect and share competitive intelligence and maintain (e.g. heat maps).
- Up sell and drive messaging/community building, transactions and desktop add-on modules.
- Provide customer feedback directly to product development/SBU (represent voice of the customer).
- Provide as needed support to the Direct Account Team for Demo's and retention on accounts outside of the CS "book" of business to promote growth and retention.
- Enter relevant data into appropriate CRM systems as required
Requirements
- University degree
- Deep Understanding of the Commodities & Energy Markets, market dynamics & fundamentals as well as C&E markets players & workflows and a general understanding of financial markets.
- Arabic Speaking (Preferred).
- Significant Workflow Expertise (e.g. knowledge of C&E customer base work flows and how they are measured and motivated, etc…)
- Strong customer service skills
- Ability to effectively build, maintain & leverage relationships with clients and users to provide business benefit and growth in the future and to support Account Teams in future sales
- 2-3 years of industry related experience in Commodities & Energy markets preferred (Energy - - Trading firms/Floors, C&E desk in an Investment Bank,etc...)
- Proven ability to identify revenue growth opportunities
- Training or related experience preferred
About the Company
Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime. We are new market pioneers with 167 years of confidence. Breaking new barriers. Enabling more responsible, transparent and connected financial markets. We redefine what data can do. Through an open ecosystem, a high-performance culture, analytics, insights and technology.
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