Client Specialist - FX & Money Market (Saudi National)

Refinitiv

Riyadh, Saudi Arabia

Ref: NP936-65

Job description / Role

Employment: Full Time

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Thomson Reuters is looking for a Client Specialist, based in Riyadh, to represent our Financials business.

This position will form a crucial part of Thomson Reuters ongoing growth in the financial (FX, Money Market and Knowledge of Fixed Income) desktop space. The main purpose of this role is to build and grow desktop sales by embedding TR products into the daily workflow of FXMM and knowledge of FIixed Income end-users. To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow FXMM or FI end-users to extract the most value from their TR desktop. To drive desktop revenue retention among existing clients. To build relationships and communities with FXMM and FI end-users by understanding and fulfilling their business needs. To communicate and share timely market event information to F2F staff in order to materially impact customer interactions.

Key Responsibilities:
- Responsible for a "book" of FXMM and Fixed Income business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team.
- Maintain desktop retention at client, as outlined in the account plan to include targeted training through the use of expert workflow management.
- Drive desktop sales including: (a) development & execution of on-site displacement programs (b) execute campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users).
- Collect and share competitive intelligence and maintain (e.g. heat maps).
- Up sell and drive messaging/community building, transactions and desktop add-on modules.
- Provide customer feedback directly to product development/SBU (represent voice of the customer).
- Provide as needed support to the Direct Account Team for Demo's and retention on accounts outside of the CS "book" of business to promote growth and retention.
- Enter relevant data into appropriate CRM systems as required

Requirements

- University degree (preferably a Finance or Banking Major) or Equivalent - MBA or CFA is a plus.
- Deep Understanding of the FX, Money Market & Fixed Income, market dynamics & fundamentals as well as markets players & workflows and a general understanding of financial markets.
- Arabic Speaking (Preferred).
- Significant Workflow Expertise (e.g. knowledge of FX, Money Market and Fixed Income customer base work flows and how they are measured and motivated, etc).
- Strong customer service skills.
- Ability to effectively build, maintain & leverage relationships with clients and users to provide business benefit and growth in the future and to support Account Teams in future sales.
- 2-3 years of industry related experience in FX, Money Market and knowledge of Fixed Income (Bank Treasury, Investment Bank Treasury or Corporate Treasury etc...).
- Proven ability to identify revenue growth opportunities.
- Training or related experience preferred-

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

About the Company

Refinitiv is one of the world’s largest providers of financial markets data and infrastructure, serving over 40,000 institutions in approximately 190 countries. We provide leading data and insights, trading platforms, and open data and technology platforms that connect a thriving global financial markets community - driving performance in trading, investment, wealth management, regulatory compliance, market data management, enterprise risk and fighting financial crime. We are new market pioneers with 167 years of confidence. Breaking new barriers. Enabling more responsible, transparent and connected financial markets. We redefine what data can do. Through an open ecosystem, a high-performance culture, analytics, insights and technology.

Be the breakthrough, activate your future and shape ours.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month