Client Specialist

Thomson Reuters
Saudi Arabia

Ref: MP422-03
Thomson Reuters

The Role


The Role


To build and grow desktop sales by embedding TR products into the daily workflow of FXMM/C&E end-users. To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow FXMM end-users to extract the most value from their TR desktop. To drive desktop revenue retention among existing clients. To build relationships and communities with FXMM end-users by understanding and fulfilling their business needs. To communicate and share timely market event information to F2F staff in order to materially impact customer interactions.

Responsibilities:

• Responsible for a "book" of FXMM/C&E business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team.
• Maintain desktop retention at client, as outlined in the account plan to include targeted training through the use of expert workflow management.
• Drive desktop sales including: (a) development & execution of on-site displacement programs (b) execute campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users).
• Collect and share competitive intelligence and maintain (e.g. heat maps).
• Up sell and drive messaging/community building, transactions and desktop add-on modules.
• Provide customer feedback directly to product development/ SBU (represent voice of the customer).
• Enter relevant data into appropriate CRM systems as required

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Requirements


Requirements


University Degree (Preferred with a Finance or Banking Major) or Equivalent, MBA or CFA is a plus

Required skills:

• Deep Understanding of the finanical Markets & the FX&MM / C&E asset classes
• Arabic Speaking
• Significant Product and Workflow Expertise (e.g. knowledge of FXMM / C&E customer base work flow and how they are measured and motivated)
• Strong customer service skills
• Ability to effectively build, maintain & leverage relationships with clients and users to provide business benefit and growth in the future and to support Account Teams in future sales
• 2-3 years of industry related experience in financial markets preferred (Dealing Rooms as FX Sales, FX Trader, Energy Trader, etc...)
• Proven ability to identify revenue growth opportunities
• Training or related experience preferred

About the Company


About the Company


Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals.

We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, healthcare, science and media markets, powered by the world’s most trusted news organization.

Thomson Reuters shares are listed on the Toronto Stock Exchange (TSX: TRI) and the New York Stock Exchange (NYSE: TRI).
This Position is closed or expired