Complaints Resolution Officer

NSI & Bluefin Talent
Dubai, UAE

Ref: KP709-943
NSI & Bluefin Talent

The Role


The Role


Based in Dubai, this leading Healthcare provider has an exciting opportunity for a highly experienced Complaints Resolution Officer.

The role is to ensure that all enquiries are dealt immediately. On a day to day basis you will be responsible for the following:
Communicate with external stakeholders and service providers regarding complex complaints to target issues in order to find a resolution
liaise with parties in relation to the complaint in order to identify the communication breakdowns or reasons behind why the complaint has been made
Where appropriate, resolve complaints using reconciliation techniques, including participating in reconciliation meetings and drafting conciliation agreements and reports. Ensure that all documentation regarding complaints is recorded and is submitted accordingly

Requirements


Requirements


Excellent English written and verbal communication skills. Arabic speaking is also an advantage.
Experience working on a Government Organisation, especially with Healthcare or Health Insurance projects is desirable.

The successful candidates can expect a competitive and attractive remuneration package depending on experience and grade of appointment.

About the Company


About the Company


New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution in both the technology and financial services domain.

Working together as a specialist search and selection agency, we concentrate on 'blue chip' financial services & technology consulting organizations across London and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.

We are dedicated to representing 'best of breed' candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.

Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and IT industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients' sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.

Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote.
This Position is closed or expired