Complaints Resolution Officer

Tandem Search

Dubai, UAE

Ref: KP709-943

Job description / Role

Employment: Full Time

Based in Dubai, this leading Healthcare provider has an exciting opportunity for a highly experienced Complaints Resolution Officer.

The role is to ensure that all enquiries are dealt immediately. On a day to day basis you will be responsible for the following:
• Communicate with external stakeholders and service providers regarding complex complaints to target issues in order to find a resolution
• liaise with parties in relation to the complaint in order to identify the communication breakdowns or reasons behind why the complaint has been made
• Where appropriate, resolve complaints using reconciliation techniques, including participating in reconciliation meetings and drafting conciliation agreements and reports. Ensure that all documentation regarding complaints is recorded and is submitted accordingly

Requirements

• Excellent English written and verbal communication skills. Arabic speaking is also an advantage.
• Experience working on a Government Organisation, especially with Healthcare or Health Insurance projects is desirable.

The successful candidates can expect a competitive and attractive remuneration package depending on experience and grade of appointment.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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