Concierge

Carillion MENA
Dubai, UAE

Ref: MP709-04
Carillion MENA

The Role


The Role


PURPOSE OF THE JOB
To provide a coordinated, professional and customer friendly interface for all building and service related issues to residents, owners, clients and visitors. To engage/ greet customers, clients and general public in a confident and polite manner at all times.

KEY OBJECTIVES OF THE JOB

• Provide a welcoming coordinated function to meet and greet residents, visitors and service providers
• Coordinate access control with security
• Awareness and understanding of safe evacuation procedures to minimise security risks
• Provide information on building policies, community rules and the timings and locations of the building facilities
• Provide information and direction of the locality of shops, restaurants, services etc within the local community
• Provide up to date information of specialised services, Dubai’s attractions, places of interest, events and happenings
• Provide advice and direction on emergency services such as nearest doctor, dentist, chemist, hospital etc
• To pro-actively support concierge operations at site specific locations
• Constant awareness of surroundings and remain focused at all times
• Engage at site level with client, customers and general public and to remain calm, confident and polite at all times
• To remain in contact with supervisor and seek guidance where appropriate
• Take the necessary direction from site FM management regarding concierge operations and any other tasks as directed by FM management
• Ensure relevant community rules are completely understood and to communicate violations to their supervisor

Requirements


Requirements


• Outstanding communication skills (oral and written)
• Ability to deal with several people/issues at once
• Ability to deal with difficult customers/issues remaining calm and seeking conflict resolution
• Ability to listen to and understand customer/client concerns & requirements
• Ability to assess situations and feedback to supervisor or helpdesk
• Aware of functions and responsibilities of the Concierge department relating to his/her area of responsibility
• Ability to act quickly and appropriately in an emergency
• Knowledge of Arabic an advantage

About the Company


About the Company


The principal activities of Carillion MENA cover a broad range of civil engineering, infrastructure and building works as well as integrated facilities management. They are based on providing integrated solutions tailored to meet Client demands and achieve successful completion, safely and efficiently, on time and on budget.

Using core knowledge, competency and experience, Carillion MENA pragmatically approaches a contracting opportunity to ensure that the project is achievable and also satisfy the corporate values of openness, collaboration, mutual dependency, professional delivery, sustainable profitable growth and innovation.

The principal activities of the Company are summarised below:
• Commercial and Residential Building
• Specialist Buildings & Facilities
• Civil Engineering
• Infrastructure Works
• Industrial & Utility Projects
• Contracting Strategies and Responsibilities
• Integrated Facilities Management
This Position is closed or expired