Concierge

Job description / Role

PURPOSE OF THE JOB
To provide a coordinated, professional and customer friendly interface for all building and service related issues to residents, owners, clients and visitors. To engage/ greet customers, clients and general public in a confident and polite manner at all times.

KEY OBJECTIVES OF THE JOB

• Provide a welcoming coordinated function to meet and greet residents, visitors and service providers
• Coordinate access control with security
• Awareness and understanding of safe evacuation procedures to minimise security risks
• Provide information on building policies, community rules and the timings and locations of the building facilities
• Provide information and direction of the locality of shops, restaurants, services etc within the local community
• Provide up to date information of specialised services, Dubai’s attractions, places of interest, events and happenings
• Provide advice and direction on emergency services such as nearest doctor, dentist, chemist, hospital etc
• To pro-actively support concierge operations at site specific locations
• Constant awareness of surroundings and remain focused at all times
• Engage at site level with client, customers and general public and to remain calm, confident and polite at all times
• To remain in contact with supervisor and seek guidance where appropriate
• Take the necessary direction from site FM management regarding concierge operations and any other tasks as directed by FM management
• Ensure relevant community rules are completely understood and to communicate violations to their supervisor

Requirements

• Outstanding communication skills (oral and written)
• Ability to deal with several people/issues at once
• Ability to deal with difficult customers/issues remaining calm and seeking conflict resolution
• Ability to listen to and understand customer/client concerns & requirements
• Ability to assess situations and feedback to supervisor or helpdesk
• Aware of functions and responsibilities of the Concierge department relating to his/her area of responsibility
• Ability to act quickly and appropriately in an emergency
• Knowledge of Arabic an advantage

About the Company

AFC is a locally registered and managed Building and Civil Contractor enjoying the full financial and technical support of its shareholders. We focus on providing an excellent service to our select list of key customers with whom we aim to build long-term, mutually beneficial relationships.

With our roots going back over 41 years, our principal activities have grown to cover a broad range of building, civil engineering, and infrastructure works. The company's successes have resulted in consistent turnover of over AED 3 Billion, average workforce of 15,000 and peak workforce of 23,000, a testament to our core knowledge, competency and experience. We approach projects by working collaboratively with our Customers and their design teams to deliver buildable, cost effective solutions using innovative techniques when required.

Principal Activities

The principal activities of AFC cover a broad range of building and civil engineering works. They are based on providing integrated solutions tailored to meet Customer demands and achieve successful completion, safely and efficiently, on time and on budget.

Using core knowledge, competency and experience, AFC pragmatically approaches a contracting opportunity to ensure that the project is achievable and also satisfy the corporate values of caring, collaboration, improvement and delivery.

The principal activities of the Company are summarised below:

Commercial and Residential Buildings

• Commercial and Office Buildings
• Retail, F & B Outlets and Showrooms
• Medium and High-Rise Residential Developments
• Hotels

Specialist Buildings & Facilities

• Education and Training Facilities
• Leisure Facilities and Exhibition Centres
• Stadia and Sports Facilities
• Fit Out and Refurbishment Works
• Private Residences
• Hospitals and Clinics

Industrial & Utility Projects

• Industrial Installations and Manufacturing Plants
• Water and Wastewater Treatment Plants
• Pumping Stations
• Electrical Substations
• Utilities and Service Diversions

Infrastructure Works

• Underground Utilities and Services
• Specialist Temporary Works (Cofferdams, etc)
• Large Excavations and Dewatering
• Roads, Drainage and Landscaping