Consumer Manager

Job description / Role

Our client, a leading Financial Services company is looking for a Consumer Manager

Principle responsibilities are:

Manage key customers in the UAE market ensuring that we can drive growth across this portfolio - build the right profile on these customers, monitor spend across this base and proactively build relationships to anticipate their needs and drive further spend.

Drive and deliver billings growth targets across the key customer portfolio.

Make contact with customers via telephone or in person to build relationships, resolve key issues and be the primary point of contact and escalation for key customers

Ensure greater spend penetration and capture with key customers immediate family and increase the levels of supplementary penetration

Manage onboarding and new account set-up of key customers as necessary

Address, manage and resolve customer complaints across the portfolio as necessary

Monitor attrition across the consumer portfolio and personally manage high value cases

Ensure all internal Policies & Procedures, security measures, Compliance and Government legislations are adhered

Requirements

Successfull candidates will have

Ability to build strong relationships based on trust and delivery

Proven relationship building skills and ability to manage, grow and handle issues with high-profile and high value customers

Very strong collaboration, negotiation and influencing skills

Ability to work independently and lead, own and manage multiple activities and projects

Excellent communication and presentation skills

Account management and retention skills

Proven business, financial and commercial acumen

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions