Job closed
Ref: NP438-02
Job description / Role
1- Managing & supervising Non-Financial Data Centre in accordance to bank strategy & senior management vision to achieve set goals by business while ensuring high service level & complying with Central bank of Egypt regulations, ADIB procedure and compliance policy.
2- Manage and control departmental expenditure within agreed budgets and by ensuring close monitoring to actual Headcount verses TAT & volumes & team productivity in order to cope with the increased business volumes and to increase ADIB profitability.
3- Implement self-assessment for RCSA
4- Review and follow up closure of all Internal and External Audit comments to improve operation centre audit ratings and avoid any TID, and identify the procedure gaps & implement proper risk mitigation process to avoid any reputational or financial losses.
5- Reduce complaints / errors to the minimum and in case received, make sure they are resolved in accordance with procedures, while investigating the root cause to avoid repetition and increasing ADIB customer satisfaction.
6- Monitor performance measurements and key risk indicators and development of plans within agreed formats and timescales to enhance processes work flow to increase ADIB competition edge.
Requirements
1- 10+ years of Experience in Operations, ONLY previous banking experience will be counted as relevant
2- A minimum of 8 years management experience (people manager)
3- Integrity and cooperation with other functions
4- Solving problem in a professional manner.
5- Team Work spirit and staff development skills.
6- High communication & analytical skills.
7- Enthusiastic & self-motivated.
8- Strong personality, ability to work in a group (Team Work) & under stress.
About the Company
In 2010, ADIB had introduced its new brand identity as a symbol of a new promise. For two years, we’ve conducted extensive research to identify ways to better meet your needs. You wanted banking to be simple, sensible and transparent, making everybody feel at home and respected. You wanted a bank that would be on your side, one that worked as if your success was the source of its own success.
You are seeking a bank that can deliver unique solutions because it is guided and inspired by the timeless rules and principles of Shari’a. These are the core pillars of the banking we want to deliver to you: Banking as it should be.
We have worked hard to implement these simple but powerful promises in the way we do business. We have introduced a number of new offerings and improvements already. We simplified a number of processes – from the way we open accounts to the way we deliver financing solutions. We have brought ADIB closer to you by rapidly expanding our network to 70 branches and 460 ATMs. We have extended branch opening hours in our in-mall branches and introduced a 24-hour branch at the Abu Dhabi Airport. We have launched an upgraded version of e-ADIB Internet Banking that is safer and more convenient. We have launched numerous products and services. But what won’t change is our priority, which remains your satisfaction.