Job closed
Ref: HP698-10172
Job description / Role
Contact Center Agent (X7) - GMASCo. - Al Futtaim Group - UAE
GMASCO enjoys an enviable reputation as the Gulfs most diverse full service communications, marketing and advertising agency in an industry typified by current decline, over-specialisation and lack of integration in other markets. Our Dubai location positions us in a still growing market at the hub of business in the northern hemisphere with a client base operating in more than 15 countries across the Middle East, Europe, the Sub Continent and Asia. Our offerings include every aspect of communications, advertising and marketing in traditional and new media formats.
Job Purpose:
Handle all customer's calls / transactions on all areas of operations and relevant departments in a courteous and professional manner.
Customer Service Orientation:
To provide an exceptional service in line with the Quality standards to customers both internal and external by ensuring that quality scores are maintained
Team Work:
To support & respect your colleagues by building rapport to enhance overall team performance.
Initiative and Committment to Achieve:
The overall performance of the agent and the ability to display a positive can-do attitude and your commitment towards the brand.
Attention to Detail and Quality:
To ensure that all transactions are timely and accurate by reviewing the work to eliminate errors. Produce high Quality standards even when the quantity is challenging.
Effective Communication:
To fully integrate with your team members and actively participate in team activities and provide support by sharing best practices.
Organizing for Result:
To gain a clear understanding of systems and procedures, takes initiative to update.
Requirements
Minimum Qualifications and Knowledge:
A university degree / diploma in Arts / Humanities / Science / Commerce or Business Admin
Minimum Experience:
1-3 years experience as call centre agent in a voice process role
Job-Specific Skills:
- Customer Service
- Call-Centre skills
- Excellent Communication Skills
Behavioural Competencies:
Should be Customer Service oriented with good analytical skills, an ability to demonstrate a positive, enthusiastic and friendly attitude while being able to work in a team.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.