Contact Centre Representative

Job description / Role

Contact Centre Representative - Kuwait

Our client a multi-award winning customer service solutions provider headquartered in Kuwait is currently requiring a Contact Centre Representative.

As a Contact Centre Representative you will be required to provide customers with a world-class service through resolution of their queries and consistently providing high standards of care throughout communication.

Qualifications and Responsibilities
- Take ownership for resolving Customers queries promptly and efficiently providing Customers with a solution in accordance with agreed Company processes and procedures.
- Follow agreed and other appropriate troubleshooting processes or scripts as directed by the client to ensure correct diagnosis and appropriate resolution
- Gather and document appropriate information relevant to the investigation and resolution of Customer query or issue.
- Maintain an up-to-date level of product and procedural knowledge and proactively seek out information, where required.
- Contribute positively towards the achievement of performance targets in all aspects of the teams activities.
- Maintain target levels of productivity and performance, as outlined by the Team Leader in relation to performance metrics e.g. Quality scores, Attendance and Punctuality, Resolution Rate, Customer Satisfaction and Average Handling times, etc.
- Feedback any call trends to their Team Leader immediately once identified.
- Log customers interaction into the system and ensure the customers queries/issues are logged and addressed, or forwarded to the concerned department/queue if not resolved.

Requirements

- Candidates will ideally have worked in a Customer-orientated role(s) and will have the ability to work in a fast paced environment.
- Contact centre experience is desirable.
- High school Diploma or Equivalent

The start date is ASAP.

If you meet the above requirements please apply now.
Only suitable applications will be contacted

About the Company

Established in 2001, m2r Education is a multi award winning UK based firm offering a quality and ethical recruitment service to overseas organisations within the education & training sectors.

Our clients are viewed as valuable partners and include international schools, FE colleges, HE institutions, independent training centres and corporate organisations. Our aim is to develop long lasting relationships and help them grow by providing the best talent possible via an excellent customer experience.

Our candidates are treated with respect and professionalism at all times. We genuinely want to help and will advise you on your next overseas move. Having core values centred on integrity and quality, we will always do our utmost to help without pushing positions forward which are not necessarily suitable.

This is why we have won over 6 international business awards, been used as case studies by the British Government and received glowing references from those that have experienced our service.