Contact Centre Tester

Job description / Role

Contact Centre Tester for a Bank based in Abu- Dhabi.

Duties involve evaluating and testing new software applications according to business and functional requirements.

3 Month Contract role starting from 1st of June till 31st of August.

Maximum 15k AED monthly.

Requirements

- Experienced tester especially with Banking background in the remit of Contact Centres

- Working knowledge of Agent desktop, CTI, IVR and more.

- Must be Arabic and English speaker (especially for Speech recognition and Biometric testing)

- Ability to commute between Sharjah, Dubai and Abu Dhabi (especially during UAT phase)

- Self starter, independent, target driven, diligent

- Working knowledge of CRM systems, Mobile applications, backend integration with core banking apps.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.