Counter Manager

Job description / Role

The Counter Manager is responsible for achieving sales goals, acting as a role model in artistry, service and product knowledge and upholding the company's image through his/her courteous & efficient personalized service to our customers. This position is responsible for monitoring and coaching the performance of Make Up Artists, handle administrative reports, motivate/train/develop the team to achieve goals, have great artistry skills and lead by example.

Customer Service
- Demonstrate techniques in makeup, skincare, selling and service activities and Core Values
- Executes event strategies effectively
- Support/develop Make Up Artists to provide consistent, elevated service
- Cultivates a team atmosphere to increase performance and productivity
- Maintains a clean and hygienic work environment
- Establishes friendly and professional atmosphere
- Reports customers concerns and needs to the company

Business Skills
- Achieves sales goals
- Arranges and reports schedules for Make Up Artists and store
- Controls and communicates inventory needs properly
- Coordinates and follows the company's marketing plan

Administrative
- Submits required information timely and accurately to the Department Manager
- Is reliable, dependable and self-starter
- Conducts business consistent with standards
- Communicates effectively with Make Up Artists, Store Management & Management

Requirements

- Makeup Artistry skills
- Cosmetics background preferred (Specify length of time desired)
- Retail management experience (Specify a length of time desired)
- Strong communication skills
- Ability to establish and maintain effective working relationships with store people, coworkers, and the general public
- Man Management experience of a team of staff is mandatory
- Knowledge of Luxury cosmetics products
- Sales experience within a department store/store
- 2-5 years minimum of sales experience

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.